Frequently asked questions

All orders are subject to a standard processing period of up to 15 days prior to dispatch. Once shipped, delivery typically takes approximately 5 working days, depending on the destination and local courier operations.

Tracking information is provided immediately following order confirmation, allowing you to monitor your shipment in real time from dispatch to delivery.

If your package is temporarily held by customs, there is no cause for concern. Customs inspections are a routine part of international shipping and are conducted to ensure imported parcels comply with local regulations. In most cases, packages are released and delivered shortly after inspection.

As our shipments contain only watches, footwear, and clothing, clearance is typically completed within a few business days. If required, customs may contact you directly for confirmation before release. Should your parcel experience an unusual delay, we recommend allowing up to one week for processing.

In the rare event that a package is permanently confiscated, please contact our support team and we will arrange a replacement shipment.

All orders are carefully secured with protective packaging and bubble wrap prior to dispatch to ensure they arrive in excellent condition. In the unlikely event your item arrives damaged, please contact us with detailed photographs of the product along with your shipping information, and we will arrange either a replacement or a full refund.

Every order placed with TimeLink is protected by our 30-day return guarantee. If your item arrives damaged or differs significantly from its description, you may request a full refund. To begin the return process, simply contact our support team with your order number and the reason for your request, and we will assist you promptly.